At Case Closed Games Limited, we work hard to get your order to you as quickly and reliably as possible.

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1. Shipping Locations

We currently ship to:

• New Zealand

• Australia

If you’re outside these regions and would like to order, please contact us at help@caseclosedgames.com to check if we can help.

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2. Processing Time

• Orders are typically processed and dispatched within 1–2 business days.

• Orders placed on weekends or public holidays will be processed the next business day.

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3. Delivery Timeframes

Estimated delivery times (after dispatch) are:

• New Zealand: 2–5 business days

• Australia: 5–10 business days

Please note that delivery times may vary due to factors outside our control (e.g., courier delays, customs).

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4. Shipping Costs

• Shipping fees are calculated at checkout and vary based on location and order size.

• Occasionally we may offer free shipping promotions — details will be clearly displayed on our website.

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5. Order Tracking

Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow its journey.

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6. Incorrect or Damaged Items

If your order arrives damaged or incorrect, please email us at help@caseclosedgames.com within 7 days of delivery with your order number and photos of the issue. We’ll arrange a replacement or refund in line with our Privacy Policy

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7. Lost or Delayed Orders

If your order hasn’t arrived within the estimated delivery timeframe, please contact us. We’ll do our best to assist, but please note we are not responsible for delays caused by shipping carriers or customs.

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8. Contact Us

For any shipping questions, reach us at:
📧 help@caseclosedgames.com

Case Closed Games Limited