Privacy Policy

This Privacy Policy describes how Case Closed Games Limited (“we,” “us,” “our”) collects, uses, and protects your personal information when you visit or make a purchase from caseclosedgames.com.

By using our site, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website or purchase from us, we may collect the following:

  • Personal Information: your name, billing address, shipping address, email, and payment details.

  • Device Information: browser, IP address, time zone, cookies, and interaction data.

  • Order Information: details about your purchases and how you interact with our store.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Communicate with you about orders, support, or marketing (if you opt in).

  • Improve and optimize our store.

  • Help detect fraud and maintain security.

3. Shopify Hosting & Enhanced Services

Our store is hosted by Shopify Inc.. Shopify provides the online e-commerce platform that allows us to sell our products and services.

When Shopify Network Intelligence is enabled, Shopify securely uses your customer data together with data from other merchants to power advanced features called Enhanced Services. These features help protect, grow, and improve our business and other Shopify businesses by incorporating information from customer interactions with our store, other merchants, and Shopify.

  • Shopify may process your data to provide these services.

  • Your information may be transferred to Shopify or its partners in other countries.

  • You can learn more by reviewing Shopify’s Consumer Privacy Policy.

4. Data Sharing & Third Parties

We share your personal information with trusted providers:

  • Shopify – e-commerce, payments, and hosting.

  • Payment processors – to securely handle payments.

  • Shipping carriers – to deliver your orders.

Your information may be stored or processed outside of New Zealand, including Canada, the United States, or other countries where Shopify or its partners operate.

5. Customer Rights & Opt-Outs

Depending on where you live, you may have additional rights:

  • New Zealand / Australia – access, correction, and deletion rights under the NZ Privacy Act 2020 and equivalent Australian laws.

  • US states with privacy laws – right to opt out of “sharing” or “targeted advertising.” Shopify provides a data sharing opt-out page.

  • UK / EEA / Switzerland – you may need to consent to ads based on your interactions across Shopify merchants. You can withdraw consent via Shopify’s tools.

You can exercise these rights through Shopify’s Privacy Portal.

6. Cookies & Automated Privacy Settings

Our website uses cookies to improve your experience. Shopify provides automated tools to help manage these settings:

  • Cookie Banner – to inform and obtain consent for cookies.

  • Opt-Out Page – to allow customers to opt out of data sharing/targeted ads where required.

  • Privacy Portal – for requests regarding data access, deletion, or objections.

If you disable cookies, some features of the site may not work properly.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined here, unless a longer retention period is required by law (e.g., tax or accounting records).

If you request deletion of your data, Shopify will also remove your information from Shopify Network Intelligence.

8. Security

We follow industry best practices to protect your information from loss, misuse, unauthorized access, or disclosure. While no system is 100% secure, we take reasonable measures to safeguard your data.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, Shopify’s services, or legal requirements. Updates will be posted here.

10. Contact Us

If you have questions about this Privacy Policy or your data rights, contact us at:

📧 help@caseclosedgames.com

Case Closed Games Limited